CUSTOMER SERVICE:
Our knowledgeable customer service associates are on duty during normal business hours to assist you with any questions you may have.

PRICING POLICY:
Eastern Marine strives to offer competitive pricing on all our regular
stocking and special order merchandise. Products offered in our Newark, DE. Showroom are clearly marked with our price sticker for convenient, no hassle shopping. During special "Sale Events", prominent sale signage along with printed sale flyers make identifying and locating promotional items an easy and enjoyable shopping experience. Sale prices are automatically calculated upon checkout at our computer controlled register system.

ITEM AVAILABILITY:
Eastern Marine makes every effort to keep on hand those items we have designated as "regular stocking merchandise". Occasionally temporary product shortages and manufacturer back orders do occur. We will gladly contact you and reserve out of stock items for purchase when the next shipment arrives.

RETURNS AND EXCHANGES:
If you are not satisfied with merchandise you have purchased from Eastern Marine, you may request a return or exchange within 30 days of your purchase.

Please consider the following Returns Policy

• All requests for credit, refund, exchange or repair must be made within 30 days from date of purchase.

• Original dated cash register sales receipt must accompany returned item.

• All items must be in original box or packaging with all accompanying parts. Installed or used items will not be accepted for return. A minimum 15% re-packing fee may apply to any defaced or incomplete returns.

• Goods cut to customer specs may be declined for return.

• All sales are final on books, charts, and Licenses.

• Electronics returned for exchange or refund must be new and uninstalled.

• Eastern Marine reserves the right to decline returns on Special Orders. Returnable special orders are subject to a minimum 20% restocking fee.

• Some merchandise returns may be governed by the manufacturer's return policy or warranty.

• Approved refunds will be issued in the form of original payment.

• Personal check purchases over $100.00 must allow two weeks from date of sale before a refund is issued. We will mail a refund check if the items are returned prior to the 14-day waiting period.

• PLEASE NOTE: Returns of more than $500.00 can only be issued by our Business Office during the hours of 9am-4pm, Monday thru Friday.

WARRANTY:
All products sold by Eastern Marine are covered by a valid manufacturer's warranty. Warranties generally cover defects in materials or workmanship and not product failure from neglect or abuse. Any merchandise returned for warranty repair or exchange (after 30 days) must be sent directly to the manufacturer for replacement or repair at their discretion. Eastern Marine will gladly supply manufacturer's contact and warranty information upon request.

MAILING LIST:
We encourage all Eastern Marine customers to sign up annually for our mailing list. This will ensure that you are informed of Special Sales and Promotional Events. Mailing list forms can be found at our cashier station or you may sign up below.

Eastern Marine values your privacy and does not supply or sell list information to any individual or company.

Sign up to receive advance notice of specials, sales and new merchandise. Just complete the information below and click submit.

EASTERN MARINE GIFT CARDS:
Eastern Marine 'GIFT CARDS' are available in any denomination at our cashier station in our Newark, DE Showroom. Each custom GIFT CARD is electronically embedded with the dollar value of your choice, and will maintain a running balance until completely used. It's a terrific gift option when you are really not sure what to give to you your favorite boater or fisherman.

If you would like to purchase a GIFT CARD by mail or fax simply click on the link below for a printable purchase form. Fax or phone orders may only be paid by Visa, Master Card, or Discover.

Sorry, at this time, Eastern Marine does not accept
E-mail Orders for Gift Cards.

SITE MAP