Trailer Parts Superstore - Product Return Information
Order Info > Returns & Exchanges
Returns & Exchanges
If you are not satisfied with merchandise you have purchased from Eastern Marine, you may request a return within 30 days of receipt of your order. Eastern Marine promises to expedite your exchange, repair or refund to satisfy you quickly.
PLEASE NOTE: shipping charges are not refundable.
The following returns procedure must be followed to receive a refund:
- Contact Customer Service (302)-453-8077 for a return request and Return Authorization number. (Mon-Fri 8-5 EST)
- Proof of purchase, original or copy, must accompany all returned merchandise.
- All merchandise should be packed securely in the manufacturer's original carton if possible.
- Returns received after 30 days from authorization may be refused or subject to a minimum 20% Re-Stocking charge.
- Refused Shipments and Items returned without a Return Authorization will be subject to a minimum 10% Re-Stocking charge, Return Shipping Charges plus the current rate UPS refusal fee of $10.00 for all shipments.
- Damaged / Used product will be subject to a minimum 20% Re-Stocking charge.
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Merchandise may be returned to Eastern Marine in person or shipped to us prepaid and insured at:
EASTERN MARINE
Customer Returns
15 Blue Hen Drive
Newark, Delaware 19713
NOTE: Merchandise covered by manufacturers' warranty must be sent directly to the manufacturer for replacement or repair.
Changes To Orders:
Customers may make changes to your order, provided that the order has not yet been processed. If items have processed no changes can be made to the order and our normal returns policy will apply. Please contact our sales office (M-F 8-6 EST) with any order change requests and please have your order ID number available when calling.
Cancellation Policy:
To cancel your order prior to processing, please contact our sales office during our normal business hours (M-F 8-6 EST). Provided your order has not yet been processed, there is no fee to cancel an order. If items been have processed then our normal returns policy will apply. The customer is responsible for return shipping costs, and all items must be returned in new condition.
